I was so excited when I received the clipfolio I ordered! Even though I had ordered a “scratch and scuff” product it arrived at my door beautifully packaged. From the shipping box, to the decorative tissue wrapped around my order, to the personalized note...I felt like it was my birthday! And the product itself was above and beyond what I thought I would receive as an item that was labeled “scratched or scuffed”. There were no obvious imperfections that I could see at all. You can really tell that Berteau and Co really care about their products and their customers!