Can you personalize our items?
Our planners currently come as is. We do not offer any customization options at this time. We cannot add to or take away from the design or layout. As our business grows, we hope to provide more options.
How long will it take to get my order?
All of our packaging is done manually with an added personal touch. The time needed to prepare an order for shipping may vary. Although packages will be received within a week of being delivered, one items are sent out for delivery and you have already received a package tracking number from USPS, the arrival time is out of our hands.
I put the wrong address on the package! What should I do?
Always double and triple check that your address is correct. We will not be responsible for any additional fees that may incur due to a wrong address. If you notice an error when typing in your address on your invoice, please fill out our Contact Us form within 48 hours of purchase.
I need to cancel my order. What do I do?
If you need to cancel an order, please fill out our Contact Us Form within 48 hours of purchase.
What payment methods are accepted?
We accept all major credit cards.
Do you ship internationally?
Although we primarily ship within the 48 contiguous states, we do accept international orders. International buyers are responsible for any customs, duties, taxes, VAT, brokerage fees, or tariffs levied from the cost of US postage fees and vary by country and package content. BERTEAU & Co. has no way in calculating or collecting these duties, which are imposed at the sole discretion of your government with regard to your country's tax law regulations and/or your local post office.
When purchasing an item from our website, international buyers accept full responsibility for any charges imposed on said purchase at the time of delivery.
Note: Overseas shipping can take several weeks and may be subject to customs delays. Please contact your postal service for more information.
Do you accept returns or exchanges?
We do not accept returns or exchanges. If you are missing something from your order, please contact us.
Don't see the answer to your question?
If you have any other questions or would like to provide your feedback on future planners, please feel free to send me by sending a message below. Note: I am a school teacher, so I cannot respond to messages during school hours, but I will respond once I am home or on the weekends.